Process

How we de-risk prime refurbishments

Six clear stages, transparent deliverables and durations, and quality checks—designed for quiet, predictable delivery.

Six stages

Duration: 1–2 weeks Artifacts: brief, constraints, initial survey scope

Stakeholder goals, constraints, and success metrics gathered with site walk-through where possible.

Quality gates: brief agreed; risks captured.

Duration: 1–3 weeks Artifacts: measured survey, risk register

Measured drawings and condition report; constraints documented for listed or conservation areas.

Quality gates: survey signed; constraints logged.

Duration: 3–8 weeks Artifacts: drawings, materials, programme

Selections and specifications defined with partners; programme and cost bands established.

Quality gates: specs frozen; budget band agreed.

Duration: 2–4 weeks Artifacts: procurement, H&S, permits

Tendering, permits, party wall coordination, and site logistics scheduled; neighbours informed discreetly.

Quality gates: permits secured; site plan approved.

Duration: 12–32 weeks Artifacts: weekly reports, QC checklists

Site kept calm and predictable; weekly progress and quality reviews shared with stakeholders.

Quality gates: weekly QC; neighbour comms.

Duration: 1+ week Artifacts: snag list, manuals, warranties

Formal handover with documentation; dedicated aftercare point of contact and scheduled check-ins.

Quality gates: snag list cleared; docs delivered.

SLA

Response within two business days; site attendance as needed.

Snag protocol

Single list owner; tracked to resolution with photo evidence.

Warranties

Manufacturer warranties collated; workmanship warranty detailed at handover.

How do you work with listed buildings?

We coordinate early with planning, conservation, and party-wall stakeholders; approvals tracked in the pre-construction stage.

What affects the overall timeline?

Scope complexity, lead times, and permit durations. We publish an indicative programme at Design & Spec.