FAQs
Questions we’re often asked
Short, practical answers about how we work, planning & logistics, and what to expect before, during, and after your project.
General
Where do you operate?
Primarily central London (Chelsea, Kensington, Belgravia, Westminster, Hampstead). We occasionally travel for long-term clients.
How soon can you start?
Lead times vary with scope and approvals. We’ll share an indicative program after Discovery & Survey.
Process & Planning
Do you work on listed buildings?
Yes—our pre-construction stage covers conservation approvals, party wall matters, and discreet neighbour communication.
How do you minimise disruption?
Quiet site practices, protected routes, scheduled deliveries, and a single neighbour-communications owner.
What affects overall timelines?
Scope complexity, material lead times, and permitting. We publish an indicative program during Design & Spec.
Services & Aftercare
Do you provide custom joinery?
Yes—site-measured, durable finishes, soft-close hardware, and coordinated installation with other trades.
What does aftercare include?
Response within two business days, snag protocol with photo tracking, and collated manuals & warranties.
Can you work with my architect or designer?
Absolutely—we often deliver in collaboration, with clear roles and weekly reporting.
Legal & Privacy
Are you insured?
Yes—public liability and employer’s liability; additional cover arranged as required by scope.
How do you handle personal data?
We use details only to manage your enquiry or project. See our privacy policy for retention and access rights.
Still need help?
If you can’t find what you’re looking for, we’ll respond within two business days.