Terms, privacy, cookies & accessibility

Version: TOS-2025-09

These terms outline how Marku & Co (“we”, “us”) provides services, how you (“client”, “you”) may use our website, and the limits of our liability.

1. Engagement & scope

Services, deliverables, program, and fees are defined in your proposal or contract (“Agreement”). In case of conflict, the Agreement prevails.

2. Estimates & variations

Quoted timelines and costs are indicative until designs/specifications are fixed. Variations are agreed in writing.

3. Intellectual property

We retain IP in our designs and documentation until fees are paid in full. Licensed materials remain with their owners.

4. Liability

Nothing limits liability where unlawful to do so. Otherwise, liability is capped at fees paid for the relevant services.

5. Governing law

These terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction.

Version: PRIV-2025-09

This policy explains what data we collect, why, how we use it, and your rights.

Data controller & contact

Marku & Co (London). Registered office: London SW1, UK. Data Protection Officer (if appointed): N/A.

Data we collect

• Contact data — name, email, phone, address/postcode.
• Project data — property details, scope, timelines.
• Technical data — device, pages visited, approximate location (via analytics).

How we use data

• To respond to enquiries and deliver services.
• To schedule site visits and manage logistics.
• To improve our site via aggregated analytics.

Lawful bases

• Contract — to take steps at your request or perform an Agreement.
• Legitimate interests — to run and improve the studio (balanced against your rights).
• Consent — for optional communications where required.

International transfers

We do not routinely transfer personal data outside the UK/EEA. If a transfer becomes necessary, we will use UK IDTA/EU SCCs or equivalent safeguards.

Sharing

We share data with delivery partners only as needed to provide services (e.g., specialists, logistics), under confidentiality obligations.

Retention

Your rights

• Access, correction, deletion, restriction, and portability where applicable.
• Withdraw consent at any time where processing relies on consent.
• Complain to the UK ICO: ico.org.uk/make-a-complaint.

Contact

To exercise rights or ask questions, use our contact form.

Version: CK-2025-09

We use necessary cookies to run the site and optional analytics to improve it.

Categories

• Strictly necessary — security, load balancing, session.
• Analytics (optional) — anonymised usage patterns.

Cookie details

Your choices

You can manage cookies in your browser settings. If a consent banner is present, you can accept/reject non-essential cookies at any time.

Version: A11Y-2025-09

We aim to meet WCAG 2.2 AA for our public website and documents.

Commitments

• Semantic HTML, keyboard navigation, visible focus states.
• Color contrast AA or better; reduced-motion support.
• Responsive layouts without horizontal scrolling.

Testing cadence & tools

Quarterly checks using keyboard-only, VoiceOver/NVDA, and axe DevTools.

Known limitations

• Table overflow on very small screens — fix scheduled Q4.

Fix SLAs

• Critical barriers: within 10 business days.
• Moderate issues: within 30 business days.